Every IT department wants to prove its value, especially when looking for a technology and personnel budget. The challenge is that organizations measure the business value of IT operations by their ...

Engineering firms have always measured success based on specific project metrics such as reducing project delays and delivering on budget and time. These metrics are essential in project management, ...

Many IT organizations focus on activity metrics, such as total messages sent and received between a user and each application component, or total data capacity used. But this information is of limited ...

To meet these business challenges, we have set some critical success factors for IT at Reed Elsevier, which our projects must contribute to. These are the development of demonstrably superior external ...

Neelima is the cofounder of Spectrum North, Chief Global Head of Product Delivery and a tireless advocate for women in technology. During client engagement and interviews, I routinely get asked, "How ...

Getting metrics right is essential to effective IT management, but getting them wrong is worse than not having them at all It was an excellent help desk. Then, my correspondent explained, his CIO, ...